— Languages: English (advanced), Russian, Ukrainian (excellent grammar and writing skills)
— Experience 1+ year on a Support Manager position
— High level of Empathy
— Good time management skills and ability to prioritize
Will be a plus:
— Understanding of technologies Media projects use: Google AMP, Facebook IA, Paywalls, Google DFP, A/B headlines testing, etc.
— Web analytics skills — Google Analytics, Yandex Metrika
— Brand-new office in 2 min walks from metro Boryspilska
— The strongest analytical and engineering team in Ukraine
— Paid vacation/ sick leaves
— Free books and conferences
— Free English courses in the office
— Remote days
— Partial paid lunches
— Mac book
— Several salaries and position reviews per year
— Fridays party/ movie night/ pizza evening etc.
— Resolving all types of support issues received via live chat or email;
— Communicating with Development, QA and Product Teams;
— Ensuring the tasks are accomplished and delivered to the Customer on time;
— Updating product documentation and knowledge base;
— Ensuring customers’ satisfaction and negative feedback processing.
P.S. Test task is required for this position