Responsibilities
- This position requires strong customer facing skills to manage implementation resources and to provide value added training and consulting services while managing customer engagements.
- Work with customers to clearly understand their business needs and to design programs using Rallyware offerings to accomplish their business goals and objectives.
- Based on program design, define the scope of the implementation project and develop a detailed project plan.
- Clearly break down complex projects into identifiable work streams and build well-structured project plans.
- Precisely manage project timelines and scope, accurately assess and mitigate risks to ensure successful project launch.
- Facilitate working sessions and meetings required to drive customer requirements, communicate status and/or support risk mitigation strategies.
- Exhibit excellent communication and leadership skills to establish a common understanding of project timelines, milestones, and delivery expectations.
- Create training curriculum based on customer needs and product features.
- Incorporate motivating, creative, and interactive training techniques to enhance the training experience, in an effort to maximize customer use and improve retention.
- Work with internal resources to update/create end-user online self-directed training materials.
- Acquire detailed knowledge of the Rallyware products and solutions and act as the trusted advisor to customers.
- Summarize and report on project status for internal management.
- Make sure that all members of the Rallyware team are engaged and focused on our customers’ ultimate objectives.
