Customer Support Specialist

IO Technologies is a product analytical IT company. Just 4 years ago we came up with an idea and developed a platform for collecting and processing data which nowadays processes more than 10 billion events per day working on more than 300 physical and virtual servers.

Requirements:

— Languages: English (advanced), Russian, Ukrainian (excellent grammar and writing skills)
— Experience 1+ year on a Support Manager position
— High level of Empathy
— Basic understanding of how a website works: HTML, CSS, and JavaScript
— Good time management skills and ability to prioritize

Will be a plus:

— Understanding of technologies Media projects use: Google AMP, Facebook IA, Paywalls, Google DFP, A/B headlines testing, etc.
— Web analytics skills — Google Analytics, Yandex Metrika

We offer:

— Brand-new office in 2 min walks from metro Boryspilska
— The strongest analytical and engineering team in Ukraine
— Paid vacation/ sick leaves
— Free books and conferences
— Free English courses in the office
— Insurance
— Remote days
— Partial paid lunches
— Mac book
— Several salaries and position reviews per year
— Fridays party/ movie night/ pizza evening etc.

Responsibilities:

— Resolving all types of support issues received via live chat or email;
— Communicating with Development, QA and Product Teams;
— Ensuring the tasks are accomplished and delivered to the Customer on time;
— Updating product documentation and knowledge base;
— Ensuring customers’ satisfaction and negative feedback processing.

P.S. Test task is required for this position

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